Support
We usually reply within one business day.
Email us at admin@ironfoundry.app with any question, bug report, or feature request. Including your iOS version and what you were doing when the problem occurred helps us fix things faster.
Frequently asked questions
- Do I need an account?
- No. SimpliExpense works fully offline — drives, receipts, and reports all work without signing in. An account is only needed for the optional cloud backup & web access (Pro).
- How does automatic drive detection work?
- The app uses motion activity and location to notice when you're driving, records the trip in the background, and files it about three minutes after you park. Grant Always location and Motion & Fitness access for this to work. You can also turn automatic detection off and use the Start Trip / End Trip button.
- What's free and what's Pro?
- Free forever: manual trips, manual expense entry, classification, trips, live totals, and 20 automatically detected drives each month. Pro adds unlimited auto-tracking, receipt scanning (OCR), PDF/CSV report generation, and cloud sync. Your recorded data is never locked behind the paywall.
- How do I add a drive manually?
- Drives tab → the + button (enter details), or tap Start Trip before you leave and End Trip when you arrive.
- How do I scan a receipt?
- Expenses tab → + → Scan receipt. The merchant, total, tax, and date are read on your device; you confirm before anything is saved.
- How do I generate a report?
- Reports tab → pick a month or custom range → Generate & Review. You get a PDF with every IRS-required field (receipts attached) and a CSV for QuickBooks. Submitting a report locks its records so your books stay audit-consistent.
- Can I see my records on the web?
- Yes — if you've signed in and synced in the app, the web app shows everything you've backed up and exports it to CSV. It's read-only by design: the device you record on is the source of truth. Your GPS routes never leave that device and don't appear on the web. Receipt images aren't shown on the web either — they stay on your device unless you submit a report for company approval (see below).
- What happens when I submit a report to my company for approval?
- If your company uses SimpliExpense Team, submitting a report uploads copies of that report's receipts to private, access-controlled storage so an authorized manager can review and approve it. Only that report's receipts are shared, only with your approvers, and the copies can be purged after reimbursement. Your GPS routes are never uploaded. Personal reports never share receipts.
- How do I delete my data?
- On-device data: delete the app. Cloud account and synced data: Settings → Delete account (permanent, immediate) — or email us and we'll do it for you.
- Why does the app ask for "Always" location?
- Automatic drive detection has to notice trips that start while the app is closed. Routes and coordinates stay on your phone — see the privacy policy.